How New Tech Can Create Engaging Learning for a Diverse Audience

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In today’s rapidly evolving landscape, organizations worldwide are embracing technology to craft engaging learning experiences for a global audience. Yet, despite the widespread adoption of digital solutions, many are falling short of creating truly impactful and learner-centric strategies.

During this talk, your speaker, Leon Boland, assistant vice president of Creative Learning Studio at Infopro Learning, will delve into the nuances of creating compelling learning experiences tailored to the global stage. Leon will share invaluable insights and strategies to help you navigate the intricacies of learning experience design for a diverse, global workforce and critical business requirements. This session will tackle challenges like language barriers and time zone differences, as well as how to use technology to drive engagement while achieving business results.

This interactive session will provide easy-to-understand insights on how you can:

  • Create learner-centric experiences for a global workforce.
  • Think smarter when it comes to designing global learning experiences.
  • Leverage the power of technology to overcome global challenges.

 


 

View full agenda.

Speaker

Leon Boland, AVP, Creative Learning Studio, Infopro Learning

With 18 years’ experience in learning, customer experience (CX) and contact centers, Leon was recently voted a Top 20 CX influencer in the Customer Experience Foundation’s Power 100. Leon leads Infopro’s creative learning studio and has a wealth of experience working across a multitude of sectors, including telecoms, financial and insurance services, retail and travel. Most of Leon’s career has been dedicated to contact centers and CX: There is not much that Leon doesn’t know about contact center learning.

Leon has helped transform organizations internationally over the past 10 years, delivering award-winning, learner-centric solutions across North America, Europe, India and the Philippines. His passion, experience and knowledge for talent transformation are just a few of the reasons why he is considered a thought leader with Infopro’s clients. He is responsible for ensuring clients receive the creative design and an exceptional client experience while enjoying rolling up his sleeves and collaborating with his team of learning consultants and clients.
Lee Russell, Director of Sales, Infopro Learning

Lee Russell is a seasoned learning and development (L&D) professional with nearly 15 years of experience in the industry. He specializes in leadership development, focusing on cultivating leadership capacity for individual and organizational growth. Lee has partnered with top global brands to enhance their leaders’ emotional intelligence as a key driver of success.

Known for his warmth and engaging personality, Lee connects with diverse individuals while offering deep professional and personal development expertise. His extensive experience positions him as a valued advisor for high-profile clients who consistently provide exceptional feedback on the impact of his work.

Lee is recognized for his ability to listen deeply to clients’ needs, craft custom solutions and deliver high-impact facilitation. Outside work, Lee dedicates his time to exploring the world, participating in marathon events and volunteering with local youth groups.